Editing Conversations email (section)

== FAQ ==

=== 1. Who can set up Conversations email? ===
Only the Primary Account admin can configure Conversations email and set a forwarding email address.

=== 2. Can I use Conversations email for marketing communications? ===
No, emails sent from the Conversations inbox are strictly transactional and should not be used for marketing purposes.

=== 3. What happens if an email from an unknown sender arrives? ===
A new contact profile is created in your system for unknown senders, and the email conversation is captured for reference.

=== 4. Can multiple agents respond to a single email conversation? ===
Yes, any agent with access to Conversations can view and reply to email messages.

=== 5. Is Conversations email enabled by default? ===
Yes, the Conversations email channel is turned on by default when you start a trial or purchase seats.

=== 6. How can I disable Conversations email? ===
You can turn off the email channel by setting the '''Enable Email''' toggle to off in the Conversations Settings page.

=== 7. Can I edit the subject line after setting a default? ===
Yes, you can always edit the subject line when sending an email later.

With this guide, you should now have a comprehensive understanding of how to set up and utilize Conversations email within ActiveCampaign. For more details, visit the official ActiveCampaign support page.
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