Editing Contacts in automation (section)

== FAQ ==

'''Q1: What plans include the Contacts in Automation feature?'''
A1: This feature is available for the following plan types: Starter, Plus, Pro, and Enterprise.

'''Q2: Can I see how many times a contact has entered an automation?'''
A2: Yes, the modal window will display a list of dates and times when the contact entered the automation.

'''Q3: How do I know if a contact has completed a step in the automation?'''
A3: A green checkmark next to the automation step indicates successful completion. Hovering over the checkmark will provide the date of completion.

'''Q4: What does the red "X" signify next to an automation step?'''
A4: A red "X" indicates that the contact skipped that step, and hovering over it will show an explanation.

'''Q5: Why might a contact's status say they are still in the automation?'''
A5: The contact may still be going through the steps of the automation, or they may have re-entered the automation after completing it.

'''Q6: Can I modify my automation based on contact behaviors?'''
A6: Absolutely! Use insights gained from analyzing contact paths to inform adjustments to your automation for improved performance.

'''Q7: What should I do if I can’t find a contact in my automation?'''
A7: Ensure you have searched accurately in the '''Contacts Overview page''', and confirm that the contact exists in your account.

For any additional information about automations, you can look into other features available under [[Automation]].
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