Editing Using Conversations as a ticketing support system (section)

==== Step 3: Send a Notification Email ====
1. Click on the '''Send a notification email''' action in the Add Action modal that appears after configuring your trigger.
2. Personalize the '''From Name''' field by selecting the '''Full Name''' personalization tag. 
3. Personalize the '''From Email''' field by selecting the '''Email''' personalization tag.
4. Set the '''Send to''' email address to your Conversations forwarding email address, which will resemble support@mydomain.ac-inbox.com.
5. Type a suitable subject line in the '''Subject''' field. You can include personalization tags related to your Sales or Customer Support team to highlight the inquiry's urgency.
6. In the '''Message''' box, include the necessary context of the support issue captured through your custom field (e.g., "Support Issue"). Use the '''Personalize Message''' button to ensure you capture this detail accurately.
7. Click on '''Add''' to finalize your notification email configuration.