Editing To and From (section)

=== Frequently Asked Questions ===

'''Q1: Can I change the "To" address directly in the email composition window?'''
A1: No, the "To" address mirrors the email of the selected contact and can only be changed by editing the contact's details.

'''Q2: What happens if the contact has multiple email addresses?'''
A2: ActiveCampaign will use the primary email address associated with the contact's record for the "To" field.

'''Q3: Do I need specific permissions to change my "From" address?'''
A3: Standard user permissions are usually sufficient. However, if you face restrictions, contact your account administrator.

'''Q4: Why might my "From" email address still show the old address after I tried to change it?'''
A4: Ensure you've saved the updated details in the '''Users''' section and refresh your browser.

'''Q5: Are there any limits to how many times I can change my "From" address?'''
A5: No limit is stated, but frequently changing it without necessity might confuse your contacts.

'''Q6: If I want to send an email on behalf of another user, can I do that?'''
A6: Direct 1:1 emails will always reflect your address in the "From" field. If needed, consider having that user send the email directly.

'''Q7: Can I schedule emails with different "To" or "From" addresses?'''
A7: This guide specifically pertains to direct 1:1 emails. For scheduling, explore other features in ActiveCampaign such as the [[Email Campaigns]].

By following this guide, you should now have a thorough understanding of how to change and manage the "To" and "From" fields in your ActiveCampaign direct 1:1 emails.
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