Editing Import (section)

== Troubleshooting Automatic Imports ==

Contacts not being added to your account from an external service is one of the more common issues that can arise when using the automatic import tool. Below are some of the most common reasons why and what you can do to resolve the issue:

* You reached your contact limit. Once you reach your contact limit, the automatic importer will stop adding contacts to your account. We recommend enabling auto-upgrade to allow for more contacts and avoid a disruption of service. You can also manually upgrade your account.
* Not all of your contacts had an email address or a valid email address. In order for contacts to be added to your account, they must have an email address and it must be valid.
* You're trying to add several hundred contacts (or more) at once. All automatic imports are limited to 500 contacts per sync. If you're adding more than that, you will need to give it some time before all of your contacts will appear. The system will check for new and updated contacts every 30 minutes. This issue will also arise if you are running multiple importers for the same external account. If you need to add all of your contacts right away, use a CSV file to import your contacts instead.