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=== Common Use Cases with Examples === 1. **Customer Support**: Agencies can utilize the '''Conversations''' feature to handle customer inquiries and support requests efficiently. For instance, if a customer has a question about their account setup, the team can quickly respond through the conversations interface, referencing previous interactions if necessary. 2. **Lead Engagement**: When a new lead expresses interest via your website or social media, team members can respond in real-time, significantly impacting lead conversion rates. 3. **Onboarding Assistance**: Agencies can set up dedicated '''Conversations''' personnel to engage with new clients during onboarding, ensuring all concerns and questions are addressed promptly.
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