Editing Contact did not receive automation email (section)

== FAQ ==
=== 1. What should I do if a contact is not receiving any emails? ===
First, check the contact's subscription status and verify they are part of the correct list. Review the automation steps to ensure the "Send an email" action has been reached.

=== 2. How can I find out if a contact is on the exclusion list? ===
You can do this by reviewing the contact's details in your ActiveCampaign account and searching for any flags that indicate they are excluded.

=== 3. What are the common reasons for emails going to spam? ===
Emails can end up in spam due to flagged content, lack of engagement from the recipient, or if the sending address is not recognized. 

=== 4. How can I encourage better email delivery rates? ===
To improve delivery rates, maintain a clean and updated contact list, avoid spammy practices in your emails, and encourage contacts to save your email address.

=== 5. What action should I take if an email bounced? ===
Investigate the contact's email address for potential typos, or consider reaching out to them through another channel to confirm their email address.

=== 6. How can I enhance my automation setup? ===
Regularly review your automation workflows and test them thoroughly to ensure they operate smoothly and effectively deliver emails.

=== 7. Who can I contact for more help regarding email delivery issues? ===
If issues persist, reach out to the [[Customer Experience Team]] for personalized support with your email delivery concerns.

For further reading on related topics, consider visiting the following documentation:
- [[How do I see a contact in an automation?]]
- [[Contact status definitions]].
- [[Best practices for email marketing]].

This completes our article on why a contact may not receive an automation email in ActiveCampaign. By understanding these factors, you can enhance your email marketing efforts and improve your contact engagement.
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