Editing Connect SOCi to ActiveCampaign (section)

=== FAQ ===

'''Q1: What is the limitation of the SOCi to ActiveCampaign integration?'''
A1: The integration supports only a one-to-one connection, meaning only one SOCi location can be linked to a single ActiveCampaign account.

'''Q2: How can I find my SOCi Token?'''
A2: Log into your SOCi account, navigate to '''Settings''', then click on '''API Keys''' to generate a new API Key.

'''Q3: What should I do if my message variables are not syncing?'''
A3: Check if webhooks are enabled in your SOCi account and confirm that your permissions are correctly set for both ActiveCampaign and SOCi.

'''Q4: Can I use message variables from multiple SOCi locations in one ActiveCampaign account?'''
A4: No, each SOCi location must be connected to its own ActiveCampaign account; syncing multiple locations to one account is not supported.

'''Q5: Is there a specific format for the email address in SOCi?'''
A5: Yes, the email field in the SOCi Listings’ '''Profile''' tab must contain a valid email address for proper syncing.

'''Q6: Can I customize templates that have SOCi-specific message variables?'''
A6: ActiveCampaign HQ subaccount users can view but not edit synced templates. To customize, you need to duplicate the template first.

'''Q7: What are Message Variables?'''
A7: '''Message Variables''' are dynamic placeholders in emails that allow for personalization and bulk updates across campaigns.

In summary, integrating SOCi with ActiveCampaign is not only a strategic move to enhance your marketing efforts but also a simplified process if you follow the steps outlined. Ensure that you understand the limitations and best practices for a successful integration experience. For further details on Message Variables, consider reading additional documentation available through ActiveCampaign's resource center.
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