Editing Chat Conversation report (section)

=== Conversations by Origin URL Table ===
The '''Chat by Origin URL''' table details conversation metrics according to their starting URLs. You can sort the table data by clicking on the column headers. The table includes:
- '''Originating URL''': Where the visitor started the chat.
- '''Conversations Started''': The number of threads initiated from that URL.
- '''Contacts Created''': New contacts from conversations, including those who used the Email Capture Form.
- '''Messages Received''': Total messages sent by visitors to your inbox.
- '''Messages Sent''': The amount sent by agents.
- '''Average Messages per Conversation''': Similar to the earlier stated statistic, but focused on URL tracking.
- '''Average Initial Response Time (mins)''': Average wait time for a visitor’s first reply.
- '''Average Conversations Started per Day''': A metric showing daily conversation generation via chat.
- '''Email Forms Sent''': Frequency that the email capture form was presented to visitors.
- '''Visitor to Contact Conversion''': Rate at which visitors convert into contacts.
- '''Most Used Device''': The device model most utilized by visitors when engaging.

To download this table's data, click the vertical ellipses in the top-right corner of the table, choose '''Download Data''', select the desired file format, and proceed with the download.