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== Troubleshooting == If you are experiencing issues with tracking opens, consider the following: - **Check Template Type**: Make sure you are not using the "Text only" template type, as opens cannot be tracked with this option. - **Verify Settings**: Ensure that both '''Open Tracking''' and '''Link Tracking''' are enabled in your campaign settings. - **Clear Cache**: Sometimes, caching issues can affect how data is displayed in reports. Try refreshing or clearing your browser cache if you do not see expected results.
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