Editing Reporting Functionalities (section)

== Conversations by Origin URL Table ==

The "Chat by Origin URL" table lists all chat conversations started within the date range you set. You can sort data in ascending or descending order by clicking the table column headers. Data in this table includes the following:
* '''Originating URL''': Whitelisted URL where the visitor initiated a chat from.
* '''Conversations Started''': Number of conversation threads from the originating URL.
* '''Contacts Created''': Number of new contacts created from conversations. This includes contacts created who submitted their email address to the Email Capture Form in the chat widget and contacts created when they sent an email to your unified inbox.
* '''Messages Received''': Total number of messages sent to the unified inbox from visitors and contacts.
* '''Messages Sent''': Total number of messages sent from Agents.
* '''Average Messages per Conversation''': Average number of messages sent and received for each conversation.
* '''Average Initial Response Time (mins)''': Average amount of minutes between when the visitor submitted a chat and when an Agent provided the initial response. This indicates how long a visitor waits before they receive a reply.
* '''Average Conversations Started per Day''': Number of new conversations that are generated per day via chat.
* '''Email Forms Sent''': Number of times the capture form was sent to a visitor.
* '''Visitor to Contact Conversion''': Rate at which site visitors become contacts in your ActiveCampaign account.
* '''Most Used Device''': The device used most by visitors/contacts when they submitted a message to your unified inbox. This can display either desktop or mobile.

To download and export table data, click the vertical ellipses on the top right of the table. Then click "Download Data." In the modal window, select the file format for your download and click "Download."