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Customize your team's WhatsApp Messaging inbox
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== Best Practices == When customizing your team's WhatsApp Messaging inbox, consider the following best practices: - **Keep your communication clear:** Using the sender's name at the beginning of messages can enhance clarity and improve customer relationships. - **Utilize the agent visibility setting:** Ensure agents can see pertinent conversations, fostering a team-oriented approach to customer service. - **Set appropriate closure times:** Review your typical response times to set an optimal duration for automatically closing conversations. - **Leverage customer feedback:** Use the C-SAT question to gain insights into customer satisfaction, which can guide future improvements.
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