Editing Troubleshoot your automation (section)

=== An email was not sent to my contact ===

1. **View the contact's automation path**:
   - Understand how they entered your automation and pinpoint why an email was not sent. 

2. **Check contact status**:
   - Determine whether the contact is '''Unsubscribed''', '''Bounced''', or has an '''Unconfirmed''' status, as these will result in skipping the email action.

3. **List subscriptions**:
   - Ensure that the contact is subscribed to at least one list as sending is contingent on list membership.

4. **Email delivery issues**:
   - Acknowledge that emails might land in spam folders or secondary tabs in email clients (e.g., Promotions, Social in Gmail).

5. **Examine the automation order**:
   - If the contact moves through the automation before the '''Send Email''' action is configured, non-retroactive actions are affected.

6. **If/Else conditions**:
   - Investigate the '''If/Else''' conditions to ensure the contact met the required criteria.