Editing Site Messages (section)

=== Contacts do not have a tracking cookie associated with their profile ===

In order to match page visits with contacts, one of the following must occur:
* Contacts need to submit an ActiveCampaign form. Note that the page they redirect to once the form is submitted must have site tracking code installed.
* Contacts need to click on a link in a campaign or automation email that takes them to a page with site tracking code installed.
* You can insert a contact’s email address into the site tracking code if you have already identified them by their email address.

If none of the three options outlined above occur, we are not able to match a page visit with your contacts and the site message will not appear.