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SMS Inbox & Two Way Messaging
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=== Step-by-Step Instructions === 1. **Access the SMS Inbox**: - Click on the '''Inbox icon''' in the left-hand navigation bar. 2. **Viewing Messages**: - Upon accessing the inbox, you will see all incoming SMS responses. You can use the filtering options or search bar to manage the conversations effectively. 3. **Replying to Messages**: - Click on any conversation thread to open it. Here, you can view message history and respond directly within the thread. 4. **Utilizing Contact Profile Pane**: - As you interact with a contact, the contact profile pane will display relevant information to help personalize your replies. 5. **Using AI Reply Suggestions**: - When composing a reply, suggestions will appear based on your brandโs tone and past conversations. Simply select an option or modify it to fit the context. 6. **Implementing AI Conversation Summaries**: - Long threads can be summarized using the AI conversation summaries feature, which will provide essential highlights for easier navigation and communication.
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