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=== Best Practices and Tips === To maximize the effectiveness of your flow reports, consider these best practices: - **Regular Review of Metrics**: Frequently check the performance metrics to identify trends or areas needing improvement. Metrics like '''Expired''' and '''Failed''' can reveal obstacles that may prevent user engagement. - **Testing Different Versions**: Leverage the '''Versions''' tab to evaluate changes to your flow. A/B testing can provide insights into what modifications yield better contact engagement rates. - **Utilizing the Flow Viewer**: Use the '''Messaging Flow Viewer''' to visually assess the most common paths taken by contacts. This helps in refining the user experience and streamlining frequently used steps. - **Download and Analyze Data**: Make it a routine to download and analyze the CSV reports regularly, using the insights to inform future messaging strategies.
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