Editing Direct 1:1 (section)

==== From a connected email account to ActiveCampaign ====
*Available on Sales Plus, Professional, and Enterprise.*

If you choose to connect your email account to ActiveCampaign, it will use your email account to send the email and not ActiveCampaign’s servers. This option has additional benefits and also lets you:
* Use a Cc or a Bcc.
* Track opens, link click, and reply activity.
* Trigger automations based on engagement activity (opens, clicks, replies).
* View the sent email on the contact's activity stream.
* View the sent email on the "Emails" tab on the contact record.
* View the sent email on the "Emails" tab on the deal record.
* View email engagement activity on the contact's activity stream.
* View your sent emails in the Sent folder of your email inbox.
* Sync follow-up email correspondence to your ActiveCampaign account.

You cannot send direct 1:1 emails with both sending options at the same time. Once you connect your email account to ActiveCampaign in Deals > Connected Emails, you cannot send direct 1:1 emails from the ActiveCampaign servers. You would need to disconnect the connected email to use the ActiveCampaign servers.