Editing Chat Conversation report (section)

=== Chat Conversation Report Statistics ===
The report features six key statistics at the top:
- '''Conversations Started''': The total number of conversations that were initiated by new customers.
- '''Contacts Created''': The count of new contacts created as a result of conversations, triggered when a visitor submits their email address via the email capture form.
- '''Messages Received''': The total number of messages sent to the unified inbox from both visitors and contacts.
- '''Messages Sent''': The total messages dispatched by agents or admins in response.
- '''Average Messages per Conversation''': This is the average calculable from messages sent and received during each conversation.
- '''Average First Response Time (min)''': This metric indicates the average time in minutes that a visitor waits before receiving the first reply.

You can export each statistic separately into a CSV file. To do this, hover over the statistic number and click on the vertical ellipses, then select '''Download Data'''.