Editing A2P 10DLC Registration (section)

== Troubleshooting Your 10DLC Registration ==
Once your 10DLC registration is submitted, your account will show as “Pending approval” until it has been reviewed and accepted. At times, there can be a failure in registration. When this happens, a red callout box will appear with the information that needs to be fixed to approve your registration.

* Note that ActiveCampaign does not control the review process for SMS registration. This process can take as long as 5-7 business days.

If you receive a 10DLC registration error:
# Click SMS > Registration to navigate to your registration.
# Review the error and be prepared with the information to update your registration. Errors will explain what is incorrect and where to update the form.
# Click “Review Business Information” in the red callout box to go back to the brand form.
# Clicking the "Contact Support" button lets you submit a ticket to our Customer Experience team.
# Once in the brand form, update the incorrect information shown in the error message. For reference, the error message will also show on the brand page.
# Click “Resubmit brand information” to resubmit the updated registration for review.