Editing Troubleshooting site messages (section)

== Step-by-Step Instructions ==

To troubleshoot issues with site messages, follow these key steps:

=== 1. Check Site Tracking Code Installation ===

Ensure that the '''site tracking code''' is installed on the exact pages you want to display the site message. If the tracking code is absent on those pages, the message will not appear for visitors. For guidance on setting up site tracking, refer to the [How to set up Site Tracking] article.

=== 2. Verify Automation Steps ===

Confirm that the contact has reached the '''Send Site Message''' step in your automation. If this step was added to the automation after the contact has already moved past it, they will not receive the site message. You can review the contact's path by accessing the [How do I see a contact in an automation] help article.

=== 3. Check Tracking Cookies ===

For contacts to receive site messages, they must have a '''tracking cookie''' associated with their profile. This occurs under one of the following conditions:
- The contact submits an ActiveCampaign form. Ensure the redirect page has site tracking code installed.
- The contact clicks a link in an email campaign or automation that leads them to a page with the tracking code.
- The email address of the contact is inserted into the site tracking code.

If none of these scenarios happen, you cannot match a page visit with the contact, and therefore, the site message will not display.

=== 4. Test Site Messages ===

Testing site messages is crucial before moving contacts into your automation. The following steps explain how to test:

1. Submit a test contact through an ActiveCampaign form, ensuring the redirect page has site tracking code installed.
2. Visit the page where the site message will display. Check the contact profile to see if the page visit has been logged under '''Recent Activities'''.
3. Add the test contact to your automation by using the '''Add''' button on their contact profile.
4. If there are '''wait steps''' before reaching the '''Send a Site Message''' step, you may skip them as outlined in [How do I skip wait steps when testing an automation].
5. Navigate to the page containing the site message after reaching the '''Send a Site Message''' step. If the message appears, the setup is correct. If not, revisit the troubleshooting tips.