Editing Troubleshooting login issues (section)

== Step-by-step instructions ==

=== Resetting your forgotten password ===

If you cannot remember your password, follow these steps to reset it:

# Go to your ActiveCampaign account login page.
# Click the '''Forgot?''' link next to the password field.
# Enter your login email address and click '''Submit.'''
# Wait for a confirmation message and check your email inbox for an email titled "ActiveCampaign password reset instructions". Don’t forget to check your spam folder as well.
# Click the '''Update Password Now''' button found in the email. This redirects you back to the Account Login page.
# Enter your new password and click the '''Submit''' button.

=== Unable to verify email address ===

Before logging in, your email address might need verification. If you are having trouble receiving email verification codes:

* Make sure to check that your inbox allows emails from ActiveCampaign.
* If issues persist, reach out to the '''Customer Experience Team''' for assistance.

=== Logging in with a forgotten username ===

If you have forgotten your username, you can retrieve it through the following methods:

* As the primary admin, your username is simply "admin".
* If you are any other user, your primary administrator can find your username by navigating to '''Settings > Users and Groups'''.

Keep in mind, the ActiveCampaign Customer Experience team cannot provide usernames; this information must come from your account’s primary admin.

=== Account is under maintenance ===

Occasionally, you may see a spinning animation during login attempts. This indicates that your account is under maintenance, which generally lasts less than an hour. If you’re still unable to log in after two hours, please reach out to our '''Customer Experience Team''' for further assistance.