Editing Troubleshooting Conversations (section)

== Step-by-Step Instructions ==
Here are some common troubleshooting steps to resolve issues associated with the Conversations tool:

=== 1. Not Seeing Conversations in Your Account ===
If you cannot find the Conversations feature:
- Ensure that your account has been granted access. Only the '''Primary Account Admin''' can assign agent access to Conversations.

=== 2. The Chat Widget Is Not Showing on My Page ===
When the chat widget fails to appear:
- Verify that the '''main Conversations toggle''' is set to "On" in '''Conversations > Conversations Settings'''.
- Ensure the '''Visibility toggle''' is also turned "On" in the same settings.
- Check if your domain is whitelisted by navigating to '''Website > Site Tracking'''.
- Ensure that the chat code is correctly placed in either the head or footer of the webpage.
- Confirm that the chat code appears only once on the page; duplication may cause issues.
- Remove any old tracking code that might be causing conflicts.

=== 3. Not Receiving Desktop Notifications ===
If desktop notifications are not triggering:
- Make sure that the '''Conversations Inbox''' is opened in one of your browser tabs.
- Check that the '''Desktop Notifications toggle''' is "On" in '''Conversations > Conversations Settings'''.
- Look for a yellow banner at the top of the page prompting you to enable notifications; select "Allow" when prompted by your browser.
- If notifications are still not coming through, verify in your browser's Site Settings that notifications are enabled for your account's domain.

=== 4. Not Receiving an Auto-Reply to My Test Message ===
If there’s an issue with auto-replies:
- Ensure you have set up a '''Chatbot Automation''' and that the toggle is activated in '''Conversations > Conversations Settings > Chatbot Automation'''.
- Consider testing in a fresh browser window using an incognito or private browsing mode. Send a new chat message to check if the auto-reply functions correctly.

=== 5. Missing Messages Because Not Online ===
If you are missing incoming chats:
- Download the '''Conversations app''' for iOS or Android to receive push notifications and send responses while away from your computer. 
  - [Download for iOS](https://itunes.apple.com/app/id1437855234)
  - [Download for Android](https://play.google.com/store/apps/details?id=com.activecampaign.conversations)
- Use the auto-reply feature and consider incorporating an email capture form to gather email addresses for follow-up responses at your convenience.