Editing Troubleshoot your automation (section)

=== Contact was not added to my automation ===

1. **Check the timing of your automation creation**:
   - Did you activate the automation before or after the contact met the trigger conditions? Remember that triggers are not retroactive.
   
2. **Confirm the automation's status**:
   - Make sure your automation is set to '''Active'''. Contacts cannot be added to an automation that is inactive.
   
3. **Review concurrency settings**:
   - Check the '''concurrency settings''' of your automation to determine how many times a contact can enter it. If settings prevent repeated entries, the contact may not have been added.

4. **Inspect the triggers**:
   - Review the configuration of your triggers, including segments. Ensure the contact meets all conditions and check if the trigger is set to run '''Once''' or '''Multiple Times'''.

5. **Page visit triggers**:
   - If using a page visit for the trigger, verify that the URL matches the conditions established.

6. **Forms**:
   - If using a third-party form for the '''Submits Form''' trigger, acknowledge that this will not add contacts. Instead, opt for a '''Subscribes to list''' trigger.