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Order is updated
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=== Step-by-Step Instructions === To add the '''Order is updated''' trigger to your automation, follow these steps: # Click on '''Automations''' in the left menu. # Locate the automation you wish to edit, then click '''Edit''' to open it. Alternatively, you can create a new automation by selecting '''Create an automation'''. # Click on '''Add a start trigger''' at the top of the automation builder. # In the trigger modal that opens, click on '''E-Commerce''' and then select '''Order is updated'''. # The configuration settings for the trigger will appear. Set the following options: * '''Field''' - Select “Status”. * '''From''' - This defines the starting status of an order. You can choose either “Any value” or “A specific value.” If you select a specific value, two dropdowns will appear allowing you to choose the operator and the relevant order status. * '''To''' - This defines the updated status of an order. Similar to '''From''', this can either be “Any value” or “A specific value”. Selecting a specific value will also allow you to choose the operator and the order status through dropdowns. * '''Runs''' - Determine if the automation should run “Once” or “Multiple times.” For more information about this, reference the article on the difference between '''Runs once''' and '''Runs multiple times'''. * '''Segment the contacts entering this automation''' (optional) - You can narrow down the contacts entering your automation by creating a segment. This is useful if you want to exclude certain contacts whose orders are updated. # Once the trigger is configured, click '''Save'''.
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