Editing Inbox reports (section)

== Step-by-Step Instructions ==
To effectively use the inbox reports for WhatsApp Messaging, follow these detailed steps:

1. **Accessing Reports**:
   - Navigate to either the '''WhatsApp''' section or directly to '''Reports'''.
   - Click on the report type you want to view—options include '''Conversation Reports''', '''By Agent''', '''By Tag''', and '''Details'''.

2. **Using the Filter**:
   - Once the report is open, click on the '''Filter''' button.
   - Specify date ranges or apply filters for '''contact tags''', '''conversation tags''', or an '''agent's email address''' that you wish to analyze.

3. **Reviewing Reports**:
   - Analyze each type of report to obtain necessary metrics:
     - For the '''Conversation Reports (Summary)''', look for data such as total conversations, messages, and metrics visualized in charts.
     - In the '''By Agent''' report, compare performance through conversations and messages for each agent.
     - The '''By Tag''' report allows you to assess the common reasons for customer interactions.
     - In '''Details''', validate specifics about conversations, including dates, contact information, and statuses.

4. **Download Data**:
   - If you require offline access to the data, click on the '''Download CSV''' option available within the report interface.