Editing Engagement Management Tool (section)

== How the Engagement Management Tool Works ==
The Engagement Management tool will unsubscribe all eligible unengaged contacts from a list who have not engaged (opened or clicked links) with your emails.

=== Eligible Unengaged Contacts ===
Eligible unengaged contacts are contacts that meet all of the following criteria:
* No clicks or opens are associated with the contact based on your chosen time frame.
* The contact is not already unsubscribed from the selected list.
* The contact is not part of an open deal.
* At least one email has been sent to the contact.

You can choose to unsubscribe contacts who never engaged with your emails or those who have not engaged within a specific time period (3, 6, 12, or 24 months).

The Engagement Management tool can be accessed from the Lists page in your account. Each list in your account has its own Engagement Management tool option. Note that it can take up to an hour for the Engagement Management tool to unsubscribe unengaged contacts in your list.