Editing Customize your team's WhatsApp Messaging inbox (section)

== Step-by-Step Instructions ==
Here’s a detailed guide on how to customize your WhatsApp Messaging inbox:

1. **Access WhatsApp Settings:** As previously mentioned, click on '''WhatsApp''' in the left menu, then select '''Settings'''.

2. **Navigate to Inbox Settings:** Under the '''Inbox config.''' section, click on '''Inbox settings'''.

3. **Modify Inbox Settings:**
   - The Inbox settings page will display various toggles for customization options.
   - Here are the settings available for modification:

       * **Add a sender’s name before a message:** This option, when enabled, will ensure every message sent to a contact will start with the sender’s name, followed by the message content.
      
       * **Can team members marked as Agent see all conversations?:** This setting is automatically set to On. If it is not, only Managers will have the visibility to all conversations, while Agents will only see conversations assigned to them.
      
       * **Automatically close conversations?:** By default, this is set to On, closing conversations after 24 hours. Users can adjust this timeframe by typing in a new number or using the arrows to set the desired amount of hours. To turn off this feature, simply click the toggle.
      
       * **Assign first responder as the contact’s default assignee?:** If enabled, the conversation will be assigned to the first person who responds. This is especially useful for Sales teams, ensuring conversations are quickly handled.
      
       * **Archive a conversation when closing them?:** With this option selected, conversations that are marked as "closed" will automatically be archived. If the contact messages later, the conversation will be unarchived. For further information, refer to the [Archive a WhatsApp conversation](https://help.activecampaign.com/hc/en-us/articles/21826200917660).
      
       * **Automatically send customer satisfaction question after conversation?:** If this option is set, an automated customer satisfaction (C-SAT) question will appear after agents mark a conversation as "Resolved." The question will not be sent if the inactivity period exceeds the number set or if the conversation isn’t "Closed." More details can be found in the [Create a C-SAT survey for your WhatsApp conversations](https://hilos.io/docs/en/user/getting-started/use-cases/support/support-for-admins/support-automation/c-sat).

4. **Save Changes:** After making your desired adjustments, click the '''Save changes''' button to apply your settings.