Editing Custom Domain Name (CNAME) (section)

== Step-by-step Instructions ==
Follow these detailed steps to set up a custom domain name using a CNAME.

=== Step 1: Set Up a CNAME ===
First, you need to create a CNAME record through your domain registrar or hosting provider. The following instructions are specifically for those utilizing a '''GoDaddy''' account:

# Log into your '''GoDaddy''' account.
# Click on '''Domains'''.
# Select '''Manage DNS'''.
# Click '''Add''' and choose '''CNAME''' from the dropdown list.
# Complete the fields as follows:
   * '''Name''': Enter the subdomain you want to use. For example, if your overall domain is yourdomain.com, you may enter "newsletter" for the URL newsletter.yourdomain.com.
   * '''Value''': Input your ActiveCampaign account URL. For example, acdemo.activehosted.com.
   * '''TTL''': Set Time to Live to either 43200 (in seconds) or 12 (in hours).
# Click '''Save'''.

=== Step 2: Add the CNAME to Your ActiveCampaign Account ===
Now, you need to input the CNAME in your ActiveCampaign Agency Dashboard:

# Log into your '''Agency Dashboard'''.
# Locate the account, then click the down caret on the right side and select the '''Change''' link.
# Enter the domain alias you created in Step 1 in the '''Custom Domain/CNAME''' field.
# Finally, click the '''Update''' button.

It is important to note that it may take up to 48 hours for your changes to propagate. If you find the CNAME is not working immediately, it may simply require more time for the new settings to take effect.

=== About Wildcard Domains ===
For accounts sharing the same domain, you can set up a '''wildcard domain'''. This allows you to create a single CNAME for all accounts. To set up a wildcard domain, you can use the following steps, also illustrated for GoDaddy:

# Log into your '''GoDaddy''' account.
# Click on '''Domains'''.
# Select '''Manage DNS'''.
# Click '''Add''' and choose '''CNAME''' from the dropdown list.
# Fill in the fields displayed:
  * '''Host''': Set the host name to the wildcard ("*").
  * '''Points to''': Input the URL you are directing the wildcard to, which should be managed-cname-fallback.activehosted.com.
  * '''TTL''': Again set this to 43200 (in seconds) or 12 (in hours).
# Click '''Save'''.

If you need to fix an existing CNAME, the same steps apply. Editing the record will allow you to adjust the settings as necessary.