Editing Create teams for WhatsApp Messaging (section)

=== Creating a Team ===

1. Within the '''Settings''' menu, click on '''Teams'''.
2. This opens the Teams page. Click the '''+ New team''' button.
3. You will be prompted to enter the following information to create the new team:
   * Provide a '''team name'''.
   * Type and select the '''users''' you want to add to your team.
   * Select an '''assignment strategy'''. There are three strategies available:
     * '''Round robin'''
     * '''Least busy'''
     * '''Default'''
   * Optionally, decide if you want to '''reassign conversations''' if an agent does not respond within a preset time. 
     * To activate this function, toggle it on, and set the '''wait time'''. This option is only available when you select the '''Round robin''' or '''Least busy''' strategies.
4. After entering the required information, click '''Create'''.

Your new team will now be saved and available on the Teams page.