Editing Conversation statuses (section)

== Step-by-Step Instructions ==
Here's a detailed guide on understanding and utilizing the conversation statuses:

1. **Understanding the Statuses**: Each conversation has a specific status that indicates its current state:
   - '''Not contacted''': The contact exists, but no interaction has occurred yet.
   - '''New''': The conversation has started, and a response from an agent is awaited.
   - '''In progress''': An agent has responded, and the conversation is currently ongoing.
   - '''Closed''': The issue has been resolved, and no further action is required.
   - '''In a flow''': The contact is currently engaged in an automated messaging flow.

2. **Assigning and Changing Statuses**:
   - Conversations can be set to '''In progress''' when an agent responds or when a conversation is marked as such during a flow.
   - To allow broadcasts or flows to be sent to ongoing conversations, override the default behavior by setting the '''has_priority''' option to '''true''' during the broadcast process.

3. **Marking Conversations as Closed**:
   - Once a conversation is deemed resolved, it can be marked as '''Closed'''. 
   - Select the conversation, and choose the option to close it to ensure it is moved into the conversation history while the tags added are locked and cannot be removed.

4. **Archiving Conversations**: 
   - To maintain a clean inbox, consider archiving conversations after you mark them as '''Closed'''.
   - Archived conversations can still be accessed through the Inbox filters, though they will no longer appear in the default view.