Editing Conversation (section)

== Chat Conversation Report Statistics ==
The six statistics at the top of the report provide you with information at-a-glance. These statistics include:
* '''Conversations Started''': Number of conversations opened with new customers.
* '''Contacts Created''': Number of new contacts created from conversations. A new contact is created when a visitor submits their email address to the email capture form.
* '''Messages Received''': Total number of messages sent to the Unified Inbox from visitors and contacts.
* '''Messages Sent''': Total number of messages sent from Agents or Admins.
* '''Average Messages per Conversation''': Average number of messages sent and received for each conversation.
* '''Average First Response Time (min)''': How long a visitor waited before they received a reply. This is the number of minutes between when a visitor submitted a chat and when an Agent provided the first response.

Each statistic can be downloaded and exported separately into a CSV file. Just hover your mouse over the statistic and click the vertical ellipses. Then click the "Download Data" button.