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=== Step-by-Step Instructions === Follow these steps to connect your Zendesk Support account to ActiveCampaign: # From your ActiveCampaign account, click on your '''profile''' and navigate to '''Apps'''. # In the '''All Apps''' page, use the search field at the top right and search for "Zendesk Support." # Click on the '''Zendesk Support''' option to open the integration page. # On the Zendesk Support apps page, click the '''Add an account''' button. # A modal window will appear: * Type or paste your Zendesk Support account subdomain into the provided field. * Click the '''Connect''' button. # If signed in to Zendesk Support, the setup will redirect to an authorization page. Click the '''Accept''' button to continue. # If you are logged out, you will need to log in and authorize the connection. # A '''Review Events''' step will appear for informational purposes, indicating that your ActiveCampaign account will receive ticket data. Click the '''Continue''' button. # The next step, '''Zendesk Support Objects''', is also for informational purposes, showing which fields will be populated. Click the '''Continue''' button. # The last step is '''Field Mapping'''. * Map the email address field from Zendesk Support to the corresponding email address field in ActiveCampaign (this is required). * Optionally, map additional fields you want to sync. # If mapping any of the following for Deal fields - '''Currency''', '''Deal Owner''', '''Pipeline''', or '''Stage''' - you can map to values in ActiveCampaign or choose the '''Map from Source''' option, which allows you to override a selection from the provided list. # Click the '''Finish''' button. Once completed, the Zendesk Support Apps page will display the connected Zendesk Support account.
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