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Change the Primary Administrator
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== Step-by-Step Instructions == === Updating the Primary Administrator through the Primary's Account === To change the '''Primary Administrator''' in the account of the current admin: # Log into the '''Primary Administrator'''βs account. # Click on '''Settings''' (gear icon). This action takes you to the Account tab in your navigation bar. # Update the email address in the '''Login Email''' field. # Click the '''Save Settings''' button. === Updating the Primary Administrator as a Member of the Admin Group === If you are a user in the Admin group and need to grant another user '''Primary Administrator''' rights, follow these steps: # Log into your account. # Click on '''Settings''' (gear icon). # Select '''Users and Groups''' from the navigation bar. # In the '''Users''' tab, click the '''Edit''' button next to the current '''Primary Administrator'''βs information. Note that the '''Primary Administrator''' will not have a checkbox next to their name. # This will open the '''Edit User''' modal, where you can update the email address for the '''Primary Administrator'''. # Click the '''Save''' button. Once you update the email address: * The new email address will be reflected for account login. * The default '''from''' email address used in campaigns, automation emails, and 1:1 emails will be updated. * If the previous primary admin's email was linked to Deals, you may need to reconnect the new admin's email. * Ensure to update or delete the old user account associated with the previous email address. === Updating the Primary Administrator's Username === To change the username for the '''Primary Administrator''', perform the following: # Log in to the '''Primary Administrator''' account or your Admin user account. # Click on '''Settings''' (gear icon). # Go to '''Users and Groups''' in the navigation bar. # Click the '''Edit''' button next to the '''Primary Administrator'''βs name. Note that the '''Primary Administrator''' will not have a checkbox adjacent to their name. # Update the username in the '''Username''' field. # Click the '''Save''' button.
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