Editing Assign seats for Conversations (section)

== Step-by-step instructions ==
To assign a seat to a user, follow the detailed instructions below:

=== 1. Open Conversations Settings ===
Begin by clicking on '''Conversations''' in the left menu. This action will direct you to the main Conversations interface.

=== 2. Navigate to Roles ===
Once in the Conversations area, select '''Conversations Settings'''. Here, a variety of settings and configurations relevant to Conversations will be available. Proceed by clicking on the '''Roles''' tab.

=== 3. Review User List ===
On the Roles page, you will see a list of all users in your ActiveCampaign account. Each user is displayed alongside their assigned user group and their current level of access to Conversations.

=== 4. Assign Access Levels ===
You have three levels of access to assign:

* '''No access''': Users with this level cannot access any features related to Conversations, including the mobile app.
  
* '''Viewer''': This role allows users to view interactions in the unified inbox but restricts them from taking action based on Conversations. They cannot mark conversations as complete or use the mobile app for Conversations.
  
* '''Agent''': Users with this access level have full capabilities within Conversations—they can view, reply, and take actions based on Conversations, including logging into the mobile app. Note that this role requires a purchased seat.

To assign a role to a user, click the appropriate radio button corresponding to the desired access level. If you need to change a user's role in the future, simply select a different radio button and confirm the change.