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Assign ownership of accounts
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=== Step-by-step instructions === ==== Assign an account owner from the account record ==== To assign or change the account owner directly from the account record, follow these steps: # Click **Contacts** on the left menu. # Select the **Accounts** option. # Click on the account name you wish to update. # Locate the '''Account Owner''' field. # Hover over the field and click the edit (pencil) icon. # Click the dropdown in the **Account Owner** field. # Select the team member to whom you want to assign the account record. # Click the **Save Changes** button. Only Admins and users with '''Reassign Accounts''' permissions under **Settings > Users & Groups > Accounts** can update the '''Account Owner''' field. ==== Assign an account owner with automation ==== To change the account owner using automation: # Click **Automations** on the left menu. # Locate the desired automation and click the **Edit** button, or create a new automation by clicking **Create a new automation**. # Select **CRM** from the **Actions** menu. # Drag the '''Update an account owner''' action into your automation. # In the action block, select the new owner for the account. # Click the **Save** button. # Activate the automation to allow contacts to enter it. The automated action will update the account owner for the associated account and add a note indicating the update. ==== Assign an account owner during an account import ==== To assign account owners while importing accounts: 1. Ensure your import file includes the following: * Account Name or ActiveCampaign Account ID * Account Owner Username, ID, or Email Address 2. If you leave the Account Owner field blank, that row will be skipped during the import. Opt to click **Advanced Options** in the import modal and switch on the '''Use the default Account Owner if left blank''' option. ==== Assign an account owner when creating a new contact record ==== When adding a new contact record, you have the choice to assign an account: * **Add a contact to an existing account**: - Select the account and choose the existing owner or change it. * **Add a contact to a new account**: - Enter the account name and assign an owner. If none is assigned, it defaults to the primary account owner. ==== Assign an account owner when creating a new deal ==== When creating a deal: * **For existing accounts**: - Choose the account and select the current owner or update it. * **For new accounts**: - Type the new account's name and assign an owner. Again, if left blank, it defaults to the primary owner.
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