Editing Assign conversations to agents (section)

== Step-by-step instructions ==
### Assign a conversation to an agent
1. **Click** on the new message from the left pane to open it.
2. **Click** the '''Agent''' dropdown and select the agent you wish to assign the conversation to.

After completing these steps, the agent will be notified of the assignment, and the conversation will display an assigned status.

### Reassign a conversation to an agent
To reassign a conversation that you own:
1. From the Conversations inbox, **click** the '''Agent''' dropdown in the top right corner.
2. **Select** the agent to whom you want to reassign the conversation.

A notification will be sent to the new agent, and they will now have ownership of the conversation.

It is also possible to '''unassign''' a conversation by selecting '''Unassigned''' in the dropdown menu, which will notify all agents of the unassigned conversation's presence.

### Filter conversations by assignment
To filter conversations in the left pane:
1. In your Conversations inbox, **click** the '''Assignment''' filter above the left pane.
2. A modal window will prompt you to choose your filter preferences. You can select unassigned conversations, specific agents, or groups.
3. After you've made your selections, **click** the '''Apply''' button.

This will refresh the inbox display to show only those conversations that meet your filtering criteria.