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Add working hours
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== Step-by-Step Instructions == 1. **Select the Flow**: Choose the flow you would like to update with working hours by clicking on the specific flow. 2. **Update the Draft**: Click the '''Update draft''' button to enable editing for the selected flow. 3. **Open Steps Tab**: Navigate to the '''Steps''' tab on the flow builder screen. 4. **Add Conditional Step**: - Hover over the drawer on the flow and click the node (+) that appears. - In the modal window, select '''Conditional''' and then click on '''Add'''. 5. **Configure Conditional Step**: - Click the '''Where''' dropdown menu and select '''global.Is in working hours'''. - Then, select '''Is (equals)''' from the next dropdown. - Choose either the '''Yes''' or '''No''' option: - **Yes** - This is the '''True''' branch that will execute during the business hours you set up. - **No** - This is the '''False''' branch that will execute outside of business hours. - Click the '''X''' to close the Conditional step builder. 6. **Add Steps for True Branch**: Under the '''Path 1''' (Yes/True branch), add the steps the contact will undergo if it is during business hours. This might include directing them to a live agent using the '''Conversation''' step. 7. **Add Steps for False Branch**: Under the '''Else''' (No/False branch), add steps for when it is outside business hours. Options include using a '''Delay''' and another working hours '''Conditional''' step to continue the conversation later. Note that if more than 24 hours pass, the conversation will end. Customers can only continue with a template in that case.
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