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About flow timeouts in WhatsApp Messaging
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== Step-by-Step Instructions == Follow these steps to configure flow timeouts: 1. **Open your ActiveCampaign account** and navigate to the '''Automation''' section where your flows are listed. 2. **Select the specific flow** that you want to adjust. Click on it to open the flow editor. 3. **Identify the step** where you are awaiting a user's response. This could be a question, menu, or template step. 4. In the step's settings, look for the option labeled '''Go to another step if the user doesn't answer within a certain period of time.''' 5. **Enable this option** and specify the duration for the timeout. If the user does not respond within this set time, the flow will follow the designated "No Answer" branch instead of expiring outright. 6. **Finally, if you choose a timeout duration exceeding 24 hours**, ensure that the next action in your flow is a template message due to WhatsApp’s enforced 24-hour conversation window.
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