Editing Using Conversations as a ticketing support system (section)

=== How to Access This Feature ===

To start using the Conversations feature as a ticketing support system, make sure you have enabled the â€¹Conversationsâ€º option in your ActiveCampaign account. Additionally, you need to create an inline form specifically designed to collect support tickets. The form should include fields for the customer's full name, email address, and the support issue they are facing.

For detailed steps on setting up these components, refer to the following resources:
* How to set up '''Conversations''' [https://help.activecampaign.com/hc/en-us/articles/360003700740-How-to-set-up-Conversations]
* How to create a form [https://help.activecampaign.com/hc/en-us/articles/115000844344-How-to-create-a-form]
* Overview of custom fields [https://help.activecampaign.com/hc/en-us/articles/221433307-Overview-of-custom-contact-fields-in-ActiveCampaign]