Editing Troubleshooting the ActiveCampaign Chrome Extension (section)

== Step-by-Step Instructions ==
If you encounter problems with the ActiveCampaign Chrome Extension, such as it failing to load or not syncing data, follow these step-by-step troubleshooting methods:

=== What if My Chrome Extension Doesn’t Load? ===
If your Chrome extension is not loading, take the following actions:

* '''Turn off browser extensions''': Installed browser extensions can sometimes interfere with the ActiveCampaign platform. Disable other extensions one at a time to identify any potential conflicts. For detailed steps on turning off browser extensions in Google Chrome, refer to Google’s support documentation.
  
* '''Remove then reinstall the Chrome extension''': Sometimes, issues can be resolved by removing and reinstalling the ActiveCampaign Chrome Extension. This process can reset any corrupted settings. You can learn how to remove and reinstall the extension in the ActiveCampaign help article.

=== How to Exclude Gmail Addresses from Syncing ===
The ActiveCampaign Chrome Extension automatically syncs with any Gmail addresses you utilize. If you want to exclude specific Gmail addresses from syncing, follow these steps:

1. Open the ActiveCampaign Chrome Extension popover in your browser's address bar.
2. Click on the '''Settings''' gear icon.
3. Expand the '''Manage Emails''' section. Here, input the email addresses that you do NOT want to be tracked in ActiveCampaign.

=== What if My Data is Not Syncing Across Devices? ===
If you experience issues with data not syncing across devices, check the following:

* Ensure that you are logged into the same Chrome user profile on each device.
* Verify that syncing is enabled in your Chrome user settings. For guidance on turning sync on or off in Chrome, refer to Google’s support documentation.

It's important to note that it may take up to 30 minutes for your data to sync across devices.