Editing Troubleshooting issues with domain authentication (section)

=== Step-by-Step Instructions ===

If you encounter an error while setting up domain authentication, here are guides for resolving the most common error messages:

1. **DNS Record Issues**  
   - **Error Message:** “Your DNS records are not set up correctly.”  
   - **Solution:** This indicates that your DNS records are not correctly configured with your DNS provider. Check for typos or errors and verify you are editing DNS in the correct provider (e.g., the domain may be registered with GoDaddy but managed through Cloudflare). Use the tool at [https://mxtoolbox.com/DNSLookup.aspx] to check your DNS management.  
   - **Tip:** Consider using the '''Configure Domain''' option to allow ActiveCampaign to automate the correct setup after you authorize access.

2. **DKIM Record Notification**  
   - **Error Message:** “Your domain is set up with DKIM with the legacy TXT record at dk._domainkey.activecampaign.com…”  
   - **Solution:** As of February 23, 2023, ActiveCampaign updated DKIM from a '''TXT record''' to a '''CNAME record'''. Although the legacy method still functions, updating to the new CNAME records is more secure. Navigate to '''Advanced Settings''' and click on **Check DNS** for updates on your DKIM settings.
   - The relevant DNS records for CNAME can be viewed once you access this section.

3. **Valid Domain Input Required**  
   - **Error Message:** “Please enter a valid domain name (e.g., mydomain.com)…”  
   - **Solution:** This message appears when the entered domain name is invalid. Common mistakes include:
     - Entering a full email address (e.g., sue@mydomain.com).
     - Including prefixes like '''https://''' or '''http://'''.
     - Including paths such as '''/contact-us'''.
     - Using '''www''' or backslashes.
     - Using capital letters (only enter in lowercase).

4. **CNAME Record Issues**  
   - **Error Message:** “Only one of your CNAME records is set up…”  
   - **Solution:** This indicates that one of the required CNAME records isn't set correctly. Ensure both ActiveCampaign-generated CNAME records are in place. If they appear correct, consult your DNS provider for further troubleshooting.