Editing Troubleshooting form actions (section)

== Step-by-Step Instructions ==
To address potential issues with form actions, follow these steps:

=== Step 1: Review Opt-In Settings ===
Check whether you have the '''double opt-in''' feature enabled for your forms. If this setting is active and a contact already has an '''active status''' for your list, they will experience the confirmation action instead of the form submit action. 

=== Step 2: Confirm the Form Submission Action ===
If a contact submits the form but is already on your list with an active status, they will not see the intended thank you message. Instead, they will receive the confirmation action. Review the status of your contacts to identify if this situation applies. 

=== Step 3: Review Redirection Settings ===
If you want to ensure that contacts are redirected to a specific site upon form submission or when the confirmation action is triggered, you need to configure this correctly. 

For more information about configuring redirect settings, see the document about [[How do I send contacts to my site when they confirm their subscription?]].

=== Step 4: Update Thank You Message ===
In cases where the thank you message displayed is not appropriate or needs to be customized, refer to the help document that outlines how to change this message appropriately. Access that guide by visiting [[How do I change the default message that appears when a contact confirms their subscription?]].