Editing Troubleshooting WooCommerce Deep Data integration connection issues (section)

=== Step-by-Step Instructions for Troubleshooting ===

Here are the steps to follow based on the type of connection error you are experiencing:

==== 1. WooCommerce Connection Error ====
If you receive a general WooCommerce connection error, consider the following:

* '''Check Your Protocol:''' 
   - Ensure your store URL is using the correct protocol (HTTP or HTTPS). Depending on your server configuration, you may need to test both.

* '''Verify Your SSL Certificate:'''
   - Ensure that your SSL certificate is properly configured. Work with your server administrator to resolve any issues. Additionally, you can use an online '''SSL Checker''' to diagnose SSL certificate problems.

==== 2. WooCommerce API Misconfigured ====
If you find that the connection is still failing, it could be due to an API configuration issue:

* '''Enable the REST API:'''
   - Check your WooCommerce plugin settings in your WordPress account to ensure the '''Enable the REST API''' option is checked. If it is not, check the box and click '''Save Changes'''.

* '''Permalink Configuration:'''
   - Verify that your permalinks are set up correctly. Ensure it's not set to '''Plain''' format; all other options, such as '''Day and name''', '''Month and name''', '''Numeric''', '''Post name''', and '''Custom Structure''', are compatible.

==== 3. WooCommerce Plugin Not Detected ====
If ActiveCampaign cannot detect the WooCommerce plugin:

* '''Check Your Plugin Installation:'''
   - Confirm that the '''WooCommerce WordPress plugin''' is installed and activated in your WordPress account. For installation, visit the [https://wordpress.org/plugins/woocommerce/ WooCommerce plugin page].

==== 4. Invalid WooCommerce URL ====
An invalid store URL can also lead to connection failures:

* '''Verify Your Store URL:'''
   - Ensure the URL you provided does not end with "/shop". For example, use:
      - Correct: https://my-store.com
      - Incorrect: https://my-store.com/shop
   - In ActiveCampaign, navigate to the '''Integrations''' settings, disconnect your store, and reconnect it with the correct URL.

==== 5. Unexpected Error ====
In rare cases, an unexpected error may occur:

* If you encounter this issue, it is advised to contact the [[Customer Experience Team]] for assistance to resolve any underlying connection problems.

==== 6. Reconnect the WooCommerce Integration ====
If other issues arise but do not generate explicit error messages:

* '''Reconnect Your Integration:'''
   - You might want to try disconnecting and reconnecting the integration. You can also use the '''Repair Connection ID''' button found in the ActiveCampaign for WooCommerce plugin. Reconnecting can solve many data sync issues.