Editing SMS Inbox (section)

=== Step-by-Step Instructions ===

1. **Navigate to the SMS Inbox:**
   - Open your ActiveCampaign dashboard.
   - Click on the '''SMS Inbox''' icon located in the left menu. The number of unread messages will be indicated on the icon.

2. **Viewing Messages:**
   - Upon accessing the SMS Inbox page, you will see replies from customers on the left side, categorized as read or unread.
   - Click on any message to open the detailed conversation in the center of the screen, which includes:
     - Type of message (SMS campaign or Automated SMS)
     - Time of message sent
     - Customer's response text
     - Time of customer's response

3. **Replying to Messages:**
   - To respond, type your message in the '''message composer''' at the bottom of the screen.
   - Alternatively, click the '''Draft reply''' button to have AI draft a response for you. Make sure the draft reply functionality is enabled in the '''Inbox settings'''.

4. **Managing Conversations:**
   - If conversations extend beyond a few exchanges, you can enable the AI to provide '''conversation summaries''' every tenth message, making it easier for you and your team to catch up.

5. **Using AI for Drafting Replies:**
   - Ensure that you have configured the AI options by navigating to the '''Inbox settings''' and enabling the features.
   - For drafting replies, ensure that you've supplied any necessary information AI may need, such as customer FAQs and relevant URLs.