Editing Flow reports (section)

=== Step-by-Step Instructions ===

Once you have accessed the summary page of your desired flow, you will be presented with several metrics and details. Here’s how to interpret and navigate through this information:

1. **Metrics Overview**: The summary page displays critical performance metrics for your messaging flow, including:
   * '''Contacts''': The number of contacts in this execution who have entered the flow version.
   * '''Expired''': The count of contacts who stopped responding, defaulting to a 24-hour waiting time for responses in the **TEMPLATE**, **MENU**, or **QUESTION** steps, which can be customized.
   * '''Ongoing''': The number of contacts currently active in the flow, either awaiting responses or in a '''DELAY''' step.
   * '''Canceled''': Contacts who left the flow, either manually or due to another open conversation in the Inbox.
   * '''Failed''': The number of contacts that exited the flow due to errors, such as messaging failures or connection issues with external APIs.
   * '''Completed''': The total number of contacts who reached one of the final steps of the flow.

2. **Flow Tabs**: Below the metrics, you will find 2-4 tabs depending on whether you're viewing inbound or outbound flows. The tabs provide further details:
   * '''Contacts''': Lists all contacts who entered your flow, facilitating the tracking of their paths through different versions.
   * '''Messaging Flow Executions''': Detailed information regarding how and when each flow was triggered, including the user (system or manual) that initiated it.
   * '''Versions''': A history of changes made to the flow, allowing you to assess performance improvements over time.
   * '''Messaging Flow Viewer''': A visual representation of the selected flow, color-coding the most frequently executed steps and displaying the percentage of contacts that followed each step.

3. **Download Flow Results**: If you want to analyze execution or version details further, you can download results in a CSV file:
   * Click on the '''Download results''' button located at the top right of a version or execution details page.
   * The CSV will include important information such as contact numbers, names, execution status, failure reasons, and execution timestamps.
   * After generating, it can be accessed from the '''WhatsApp > Notifications''' page within your ActiveCampaign account.