Editing Create inbox actions for WhatsApp Messaging (section)

== Step-by-Step Instructions ==
Follow these steps to create an inbox action in your WhatsApp Messaging setup:

1. **Navigate to WhatsApp Inbox Actions**:
   - Go to **WhatsApp** > **Settings** on the left menu.
   - Click on the **Inbox actions** option.

2. **Initiate a New Inbox Action**:
   - Click the **+ New inbox action** button.

3. **Fill Out Action Information**:
   - **Name of the action**: Enter a concise and descriptive name (e.g., “Create a ticket in Zendesk”). This name is for internal use only.
   - **Action type**: Select one of the following:
     - **HTTP Request**: This option sends data to external platforms through API calls. Use this to create support tickets in platforms like Zendesk.
     - **Trigger Flow**: This option will activate a specified automated flow for the currently selected contact. Choose the flow from the list you have created.

   - **Button label**: Provide the text that will be displayed on the button users will click on (e.g., “Create a ticket for Support”).

4. **Configure Action Details**:
   - Click the **Action details** button to continue the setup:
     - **If using "HTTP Request"**:
       - Select the **Method type**.
       - Enter a valid URL, and note that variables can be added for dynamic requests.
       - Click on **Body** and choose the type of request body.
       - Add headers by selecting **Headers** > **Add Header**.
       - For query parameters, select **Query** > **Add a query param**.
       - Use the **Test Request** button to test the HTTP request to ensure it works as intended.
       - Once satisfied, click the **Submit** button.

     - **If using "Trigger flow"**:
       - Select the existing flow that will execute upon clicking the button.
       - When complete, click the **Submit** button to save the action.