Editing Conversations email (section)

== Step-by-Step Instructions ==

### Creating a Default Subject Line

Creating a default subject line for emails sent from the Conversations unified inbox can streamline your communication process. Here's how to set it up:

1. In the '''Subject Line''' field, input the desired default subject. Examples include “Follow-up from our conversation” or “Regarding our chat.”
2. To include a timestamp of when the conversation started, leave the option selected. To remove it, click the '''X'''. You can always re-add it by clicking the '''Add message timestamp''' option below the subject line field.

### Setting a From Name

The '''From Name''' is what your contacts will see when they receive an email. To set or customize this:

1. Enter the desired name in the '''From Name''' field.
2. If you want the name of the agent sending the email to appear, click on the '''Add Agent Name''' option. When an email is sent, the tag '''Agent_Name''' will be replaced by the actual name of the agent.

### Creating an Email Forwarding Address for Inbound Emails

You can create a custom email address to route inbound emails to your Conversations inbox. To do this:

1. Enter the username for your forwarding email in the field provided; this field appears before the @ symbol.
2. Enter the appropriate subdomain (typically your company name) following the @ symbol. Your forwarding email address will end with '''ac-inbox.com''', which cannot be modified.

For example, a forwarding email might look like: support@mydomain.ac-inbox.com. After entering your details, click '''Save'''.

Once this setup is complete, you can start routing inbound emails to your Conversations inbox.