Editing Contacts in automation (section)

== Step-by-step instructions ==

To view a contact's path within your automation, please follow these detailed steps:

1. **Navigate to Contacts Overview**: Click on '''Contacts''' on the left menu to access the page that lists all your contacts.
   
2. **Search for Contact**: Utilize the '''search field''' available on the Contacts Overview page to locate the specific contact whose automation journey you wish to analyze.

3. **Open Contact Profile**: After identifying the contact, click on their name. This action will open their '''profile record'''.

4. **Select Automation**: Within the profile record, locate the '''General Details''' box. Here, click on the name of the automation that the contact is currently in.

5. **Review Automation Modal**: A modal window will open, displaying several crucial pieces of information:
   - The contact's '''completion status''' for the automation.
   - The '''date they last completed''' the automation (if applicable).
   - A list of '''dates and times''' that they entered your automation, including their overall '''completion rate'''.

6. **Access Detailed Automation Steps**: Click the '''View''' button to be directed to a new page where you can see a comprehensive breakdown of each step the contact has undergone within your automation.

7. **Analyze Automation Path**:
   - At the top, the '''trigger''' will indicate how the contact entered the automation.
   - Each step will feature a green checkmark next to it if the contact successfully passed through that step; hovering your mouse over this checkmark will reveal when the contact completed that step.
   - If a contact skipped a step, a red '''X''' will appear next to that step; hovering over this ''X'' will provide an explanation of why the contact did not complete the step.