Editing Contacting Customer Experience for ActiveCampaign Salesforce integration issues (section)

== Step-by-Step Instructions ==
Follow these steps to prepare your inquiry for the Customer Experience Team regarding your Salesforce integration issues:

=== 1. Gather Your Salesforce Details ===
   - **Salesforce Org Name or Org ID**: Provide your Salesforce org name or org ID. You can find this information in your Salesforce settings or by visiting the Salesforce help center.
   - **Edition Type**: Specify which edition of Salesforce you are using (e.g., Essentials, Professional, Enterprise).

=== 2. Describe the Issue ===
   - Clearly explain the nature of the issue you’re experiencing, specifying if it’s regarding:
     * Sync issues (from Salesforce to ActiveCampaign, ActiveCampaign to Salesforce, or both). Include screenshots demonstrating each step of the sync process.
     * App access issues in Salesforce, including relevant user profiles and applied '''ActiveCampaign Permission Sets'''.
     * Automation issues, mentioning the name or link to the automation in question, and whether it pertains to leads, contacts, or both.
     * Field mapping issues, including a screenshot of your '''Field Mappings''' from the ActiveCampaign Setup Assistant within your Salesforce apps.

=== 3. Provide Additional Relevant Information ===
   - Any error messages: Include error messages if applicable, along with the steps you took before encountering them.
   - Example Contact: If relevant, provide a contact that exemplifies the issue.
   - Test Contact: If possible, create and provide a test contact for troubleshooting.

=== 4. Contact the Customer Experience Team ===
   - Use the provided channels (usually found within your ActiveCampaign account settings) to reach out to the Customer Experience Team, ensuring you've compiled all the necessary information from the steps above.