Editing Contact Profiles (section)

=== Create contacts from chat ===

You can use the Form action in your chatbot automation to collect information from visitors when they initiate a chat with you. This Form will appear in the chat widget for visitors. You will be able to collect the following information using the Form action:

* Email address (required; all form blocks must contain this field)
* Phone number (can be optional or required)
* Account (can be optional or required)
* Full name (can be optional or required)

Once the email address and other pieces of information are collected, a contact profile will be created for the visitor in your ActiveCampaign account. All interactions will be stored in the Conversations unified inbox and on contact profile pages under the Conversations tab.

The Form action in the chatbot automation is enabled when you set up Conversations on your account. However, you can always update this block to remove the phone number, account, and full name fields. You can also make these fields either optional or required. To do so:

# Click “Conversations” in the left menu, then click “Conversations Settings.”
# Click the “Chatbot Automation” tab.
# Click the Form block. A modal window will open.
# To make the Phone Number, Account, or Full Name fields required, click the "Required" checkbox.
# To make the Phone Number, Account, or Full Name fields not required, click the "Required" checkbox to remove the check.
# To remove a field from the Form block, click the "X" for the field you wish to delete.
# Click the "Save" button.

Once a contact submits the form, you can add them to an automation using the “Enter an automation” action in the chatbot automation.